Frequently Asked Questions
Everything you need to know about Janus Deli products, shipping, and quality standards.
How do you ensure the freshness of perishable goods during transit?
We use temperature-controlled insulated packaging and medical-grade ice packs to ensure all perishable items remain at optimal temperatures for up to 48 hours during shipping.
Where do you source your artisanal products?
Janus Deli partners with local organic farms and award-winning international producers to source only the highest quality cheeses, cured meats, and pantry staples.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or does not meet our quality standards, please contact us within 24 hours for a full refund or replacement.
Do you offer international shipping?
Currently, we ship nationwide within the continental United States. We do not offer international shipping at this time to ensure the integrity and freshness of our food products.
How can I track my delivery?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.
Are there options for customers with specific dietary restrictions?
Yes, our website features filters for gluten-free, vegan, and dairy-free options. Each product page also contains a full list of ingredients and allergen warnings.