Returns & Refunds Policy
At Janus Deli, we take pride in the quality of our artisanal food products. Due to the perishable nature of our goods, we offer a 14-day return window for non-perishable items and immediate replacement for any items damaged during transit.
Contact Support
Email our customer care team within 14 days of delivery with your order number and a brief description of the issue.
Provide Documentation
For damaged or incorrect food items, please attach clear photographs of the product and packaging to your initial request.
Return Shipping
Once approved, we will provide a prepaid shipping label for non-perishable returns; please ensure items are in their original, unopened packaging.
Refund Processing
Upon receipt and inspection of the returned goods, we will issue a full refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing